Tools and Solutions for DFS Risks to Consumers
2:30 PM - 3:45 PM
Digital Finance & Fintech
Room Edmond Dune - second floor

In June 2024, Cerise+SPTF published the final version of the DFS Standards, the culmination of two years of work. We began with document review and individual interviews with experts. That gave us the content to use as a basis for working group meetings, which we held over the course of about 8 months. Then we transformed the working group recommendations into a pilot tool, which we launched in 2023 and used to evaluate the performance of not quite 30 FSPs. Then we analyzed the results of the pilot and significantly updated the DFS Standards. Now the final version is ready for dissemination. This session will:1. share what practices we include in the final version of the tool, making the case that implementing the DFS Standards is a risk management tool and essential to customer protection; and 2. bring in CGAP to present a framework called the Responsible Digital Finance Ecosystem, which outlines how every stakeholder, from regulators to associations to FSPs to others, has a role to play. There will be contributions from a mobile network operator and a fintech offering tech-based products to FSPs to help them offer financial products safely; they will talk from their experience about risks and solutions, with a particular focus on fraud prevention.

Amelia Greenberg Jade Potgieter Joëlle HAZOUME ALAO
Impact, Outcomes & Client Protection, Session Streamed